Online Portal Access
The Provider Service Center online portal allows registered providers to view patient rosters; check claims, eligibility and coverage for patients with Health Options Insurance; and view, download and print or export to an Excel spreadsheet an Explanation of Payment (EOP) Remittance PDF.
The portal provides you with a secure entry point that is accessible 24 hours a day, seven days a week.
If you are an in-network provider, you are required to set up your portal account for your practice. If your practice is part of a health system, you are required to set up your portal account for your practice. In addition, the health system will be required to identify a “super user.” The super user is the person who will serve as the point of contact between the health system and Community Health Options.
Please note if you are a current portal user: You must first register for the new provider portal prior to use. The current portal will no longer be accessible starting June 13, 2017 at 12:01 a.m. The new Provider Portal will have 365 days of historical claims information.
- To get started, log-in to the provider portal.
- Set up a username and password and review and accept the Terms and Conditions.
- Click “Accept.” Continue if you need access to more than one provider, click “add a provider.”
Please note that a claim number associated with each NPI is required for identity verification purposes. The claim must have processed within the past 180 days.
Provider Portal Instructional Video
To learn more about the Community Health Options Provider Portal, please watch our instructional video.