Coming soon: A simpler online tool to help Members manage their benefits
Community Health Options Members are about to get access to an AI-powered Member portal and new mobile app. This new tool will make it much easier for Members to find information and understand their medical costs.
Our Member Services team isn’t going anywhere, but the new portal and app introduces Em, an AI assistant that helps Members find information in their portal and answers questions based on their actual plan and benefits. The app will launch in late October, giving Members an easy way to get information about benefits, claims status, savings tips and care support.
Easier access to benefits
This upgrade includes:
- Easy access to digital, printable Member ID cars, claim forms and other key documents
- Clear information about benefits and out-of-pocket costs, including deductible status and copays
- An improved provider directory
- Personalized tips about how to save money and get more from health plan coverage
- Digital chat, with Ask Em. The AI assistant can answer questions anytime, based on personal plan-specific information
- Bill-paying convenience for Individual Members, right from the mobile app
- Access to wellness tools
Members should keep an eye out for emails from Community Health Options with more details, including when they can download and start using the app, hosted by Opyn/Engage. Members who already have a portal will need to sign up again to create a new one, either through Community Health Options' website landing page (healthoptions.org) or the mobile app.
Have a question about Community Health Options or your benefits? Call our Maine-based Member Services team at (855) 624-6463, between 8 a.m. and 5 p.m., Monday through Friday.
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